3cx Chapter 14: AI Features

With the rise of AI in business, the 3CX PBX comes with built in AI features and tools, allowing you to leverage the latest technologies.

This last chapter of this guide should be the first in your mind when time comes to deploy a production system. Security first is a key principle to ensure uninterrupted operation of any system.

Learning Material

• AI Report Analysis
• 3CX Cloud Transcription
• 3CX On Prem Transcription

• Build a High Speed Transcription Rig

• 3CX AI Agents

• Avoiding Rate Limits for AI Agents

Key Takeaways

We end on the latest major additions to the 3CX PBX - AI powered intelligence and functionality. Using Grafana, amongst other tools, your PBX data can be directly visualised and integrated, allowing you to troubleshoot technical or operational issues quickly.

3CX Transcription, powered by cutting edge AI models and offered at a cost unmatched in the industry lets you get to the core of the call directly, with AI generated summaries and sentiment scoring.

Finally we look again at the AI Agents, with a greater focus on the technology and backend configuration that gets them going.